Frequently Asked Questions
Here you can find the answers to questions that our guests most commonly ask. You can click on the questions to hide or reveal the answers.
If you can’t see the information that you’re looking for, please don’t hesitate to contact us.
FAQ – Booking & Planning
What time is check-in? +
Check in is 2pm. Reception is open from 8:30am to 5:30pm. If you arrive outside of normal reception opening hours, your check-in information will be sent to you via email or text once reception closes. If not received, follow the arrival instructions located at reception upon your arrival.
Is late check-out available? +
Check-out time is 10:00am. A later departure may be available, depending on occupancy. Please contact reception in advance to check availability. Additional fees may apply.
Can I request a baby cot for the room? +
Yes, cots are available for $40 per stay. Due to limited supply, please book in advance.
Are pets allowed to stay? +
No, unfortunately our proximity to the Freycinet National Park and abundance of native wildlife does not allow for pets on the property. Service animals are exempt.
Can I arrange a welcome gift for the room? +
Yes, we have a selection of gifts for guests that can be arranged upon booking or via reception. Advance notice is required and additional fees will apply. Please organise with reception prior to your stay.
Do you offer gift vouchers? +
Yes, gift vouchers are available by contacting our reception team or emailing reservations@edgeofthebay.com.au.
What is the cancellation policy? +
Our standard cancellation policy allows changes or cancellations up to 30 days before arrival without penalty. Cancellations within 30 days of arrival forfeit 100% of the total booking amount. Please check your booking confirmation for specific terms. Travel insurance is recommended at the time of booking.
FAQ – Amenities & Services
Do the rooms have Wi-Fi? +
Yes, complimentary Wi-Fi is available in all guest rooms and throughout the resort. Please note that speeds may vary due to our remote location.
Are the rooms serviced daily? +
Our Ocean View Studios are serviced daily. Extra linen can be arranged at reception for Vintage Chalets.
Do you have accessible rooms? +
One Ocean View Studio is accessibility-friendly. It includes wider doorways, a larger bathroom and space for a wheelchair. Grab bars are not installed. Please notify reception of your requirements prior to your stay.
Can I request a shower chair? +
Yes, shower chairs are available on request. Please organise with reception prior to your arrival.
Can the bed in the Ocean View Studio be split into singles? +
The availability of split single beds is limited. However, a fold-out couch can be arranged for separate sleeping arrangements. Please request with reception prior to your stay.
Is there a microwave in the Ocean View Studio? +
No, microwaves are not available in the Studios. In the kitchenette we supply crockery, a toaster, mini fridge and tea/coffee making facilities. Our on-site restaurant is available from August 2025 for breakfast and dinner.
Does the restaurant offer room service? +
Room service is not currently available
Is parking available on-site? +
Each room includes one designated car parking spot. Additional vehicle storage can be arranged with reception upon arrival, but spaces are limited.
Is the water safe to drink? +
Our water is sourced from a catchment of an existing water course. It goes through a three-stage filter process, including an activated carbon filter, to make it safe to drink without the need to chlorinate the water. You may notice the tea-like colour, but this is not cause for alarm and is a result of the natural tannin found in the local vegetation. It’s important to note that due to the pure water not being regularly tested at government laboratories, we are required to instruct you that water should be brought to the boil before consumption in our chalets and studios. You can find more information about our safe water treatment with our sustainability information.
FAQ – Activities & Experiences
Do I need to book the tennis course? +
No booking required. The court is available on a first-come, first-served basis. Tennis racquets and balls are available from reception during office hours.
Do you provide gear for water activities? +
Yes, complimentary kayaks and stand-up paddles boards are available for use from reception. Lifejackets available at reception are mandatory.
Is the beach suitable for swimming & kayaking? +
Yes, the beach in front of the resort is safe for swimming and kayaking in calm weather. However, general ocean swimming risks are present and the beach is not patrolled. Always check weather conditions before entering the water.
Is there a swimming pool? +
There is no swimming pool at Edge of the Bay, but we are located right on the ocean front with secluded beach access.
Are there BBQ facilities? +
The Vintage Chalets have outdoor, wood-fire BBQ facilities for guests. Firewood and starters are available on request.
FAQ – Local Area & Travel Information
Do you offer a shuttle to Coles Bay or Freycinet National Park? +
We do not offer shuttle services. A personal vehicle is essential for getting around and exploring the area.
Is a taxi or Uber service available in Coles Bay? +
Unfortunately no. Coles Bay currently has no taxi or ride-share services. There are some private transfer options, however these cannot be guaranteed and should be booked in advance.
Where is the closest grocery store or fuel station? +
A small, locally-owned grocery store and fuel station are available in Coles Bay, approximately a 5-minute drive from Edge of the Bay. Alternatively, a larger IGA supermarket is located at Bicheno, approximately a 25-minute drive.
Is there mobile phone coverage? +
Yes, though coverage may be limited depending on your service provider due to our remote location. Check your provider’s website for coverage maps.
Are there walking or hiking trails nearby? +
Yes, we are located close to Freycinet National Park, offering iconic trails such as Wineglass Bay Lookout, Hazards Beach Loop, Sleepy Bay and Mt. Amos for more experienced hikers.
Can you help book tours or activities? +
Absolutely! Our team can assist in booking local experiences like guided kayaking, ATV tours, boat cruises, scenic flights, wine tastings and more. Contact our reception team for more information. We recommend booking prior to your arrival, as many tours cater to small groups.
How do we get to Edge of the Bay? +
Edge of the Bay is 195km (approx. 2.5 hours) from Hobart along the A3. From Launceston, it’s 175km (approx. 2 hours) taking Highway 1 then the B34 and then the A3. Following the signs to the Freycinet National Park, then Edge of the Bay is 23km from the Coles Bay Road turnoff. Click here for more detailed location information.